EVOLUTION HOUSE LTD PRIVACY POLICY

July     2024

 

This Privacy Policy describes how Evolution House Ltd (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services or make a purchase from www.evolutionhouse.ca (the Site) or otherwise communicate with us. For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a registered user or visitor whose information we have collected pursuant to this Privacy Policy.

 

Acceptance of Terms

Kindly read this Privacy Policy carefully. By visiting our website, you agree to the terms of this Privacy Policy and the accompanying Terms and Conditions, both of which govern your use of the website. By providing us with information offline, you also agree to the terms of this Privacy Policy. Using, accessing, and/or browsing our website constitutes acceptance of these Terms and Conditions. If you do not agree to be bound by the Privacy Policy, please exit our website immediately and refrain from further use, access, and/or browsing.

 

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our information processing practices. Upon making modifications to this Privacy Policy, we will update the "Last Updated" date at the top of this page. The revised Privacy Policy will become effective immediately upon its posting on our Services.

 

The Information We Collect

In the course of operating the website and/or interacting with you, we will collect (and/or receive) the following types of information.

 

1. Personal Information: We collect personal information from you when you visit our website. When you sign up to be a Registered User or purchase any product or Service, you may be required to provide us with personal information about yourself, such as your name, email address, and phone number. Subject to your consent, we also collect your photos when we take a screenshot of our Zoom Calls during meetings with Registered Users. This consent is voluntary and is granted for an indefinite period unless you notify us in writing to withdraw your consent. Your right to withdraw your consent can be done at any time by contacting us at clientcare@evolutionhouse.ca. Upon receipt of your withdrawal, we will cease using your name and image for future marketing materials. However, previously published materials may continue to be used. All information we collect and/or receive under this section is collectively called “Personal Information.”

 

1. Order Information: When you place an order through our website, we collect various types of information related to your order, including but not limited to Personal information (name, email address, phone number, etc.), Order details (products or Services purchased, order number, purchase date) and Shipping information (shipping address). Such information is collectively called the “Order Information.”

 

1. Billing Information: When you purchase a product or Service, you will be required to provide certain information in addition to the Personal Information and Order Information noted above. Such information may include a debit card number, credit card number, expiration date, billing address, and similar information. Such information is collectively called the “Billing Information.” 

 

Although we will have access to the Billing Information, it will also be collected and processed by third parties to assist us with processing your personal data. These third parties have signed contracts with us in which they are prohibited from utilizing, sharing or retaining your personal data for any purpose other than we dictate.

 

1. Other Information: We may collect additional information (collectively, the “Other Information”). Such Other Information may include:

 

1. From You: Additional information about yourself that you voluntarily provide to us such as gender, marital status, race, religion, medical history, product and service preferences, and other information that does not identify you personally.

 

1. From Your Activity: We automatically collect certain information when you use the website, including, but not limited to IP addresses, which may identify a specific computer or device; browser type and language; referring and exit pages and URLs; date and time of access; the duration of time spent on specific pages; the sections of the website you visit; and similar data. Additionally, we collect information about your device, including device type; operating system and version; carrier and country location; hardware and processor information; network type; and similar data.

 

1. From Cookies: We collect information using "cookie" technology. Cookies are small data packets that a website stores on your computer's or mobile device's hard drive to enable the website to "remember" information about your visit. We may use cookies to collect additional information and to enhance your experience on the website. If you prefer not to have cookies placed on your hard drive, you may disable this feature on your computer or mobile device. Kindly refer to your internet browser for instructions on how to do so. However, please be aware that if you choose not to accept cookies from us, our website may not function properly.

 

1. Third-Party Analytics: We utilize third-party analytics services to assess your use of the website, compile reports on website activity, collect demographic data, analyze performance metrics, and gather and evaluate other information related to website and mobile and Internet usage. These third parties employ cookies and other technologies to assist in analyzing and providing us with this data. By accessing and using the website, you consent to the processing of your data by these analytics providers in the manner and for the purposes outlined in this Privacy Policy.

 

1. From Other Sources: We also may collect or receive information from third parties, such as Facebook and/or other third-party social media sites you may use to sign up as a Registered User.

 

How We Use and Share the Information

 

1. Providing Products and Services: We use your personal information to deliver the Services in accordance with our contract with you. This includes processing your payment, sending notifications related to your account and purchases, and arranging for shipping.

 

1. Marketing and Advertising: We use your personal information for marketing and promotional purposes, including sending you marketing, advertising, and promotional communications. This may involve using your personal information to better tailor the Services and advertisements displayed on our website.

 

1. Security and Fraud Prevention: We use your personal information to detect, investigate, and address potential fraudulent, illegal, or malicious activities. If you opt to become a Registered User by signing up, you are responsible for maintaining the confidentiality of your account credentials. We strongly advise against sharing your email address, password, or other access details with others. Should you suspect that your account has been compromised, please contact us immediately.

 

1. Communicating with You: We use your personal information to provide customer support and enhance our Services. This is in our legitimate interest to respond effectively to your needs, deliver efficient services, and maintain our business relationship with you.

 

How We Disclose Information

1. As our business evolves, we may engage in the sale or acquisition of businesses or assets. In the event of a corporate sale, merger, reorganization, asset sale, dissolution, or similar transaction, your information may be included among the transferred assets.

 

1. We may share information about your activity on our website with third-party service providers to tailor, analyze, manage, and optimize the advertising you see on our website.

 

1. To the extent permitted by law, we may also disclose your information: (i) when required by law, court order, or other governmental or law enforcement authority or regulatory agency; or (ii) when we believe that such disclosure is necessary or advisable, such as to protect the rights, property, or safety of Evolution House or others.

 

1. We may engage other companies and individuals to perform functions on our behalf, such as providing technical assistance, billing or payment services, support services, and shipping services. These entities will have access to your information solely as necessary to fulfil their functions and only to the extent permitted by law.

 

Exclusion of Liability

Please be aware that when you voluntarily share your personal information with third parties such as comments in blog posts, live chats during Zoom calls or coaching calls; this information may be seen, collected, heard, and/or used by others beyond our control. We cannot be held responsible for any unauthorized use of such information by third parties.

 

How We Protect the Information

We take commercially reasonable measures to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, please be aware that no security system is infallible or impenetrable, and we cannot guarantee "perfect security." Additionally, information transmitted to us may not be secure during transit. We advise against using unsecured channels for communicating sensitive or confidential information to us.

 

Retention of Information

The duration for which we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

 

Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, and may apply only under certain circumstances, and, in some cases, we may be permitted by law to decline your request.

1. Right to Access: You are entitled to access to the personal data we maintain about you, including information about how we use and disclose that data.

2. Right to Delete or Erasure: You have a right to request that we delete, remove or erase any personal information we have on file about you.

3. Right to Correct: You have a right to request that we correct any inaccurate personal information we have on file about you.

4. Right of Portability: Under certain conditions and with certain exclusions, you have the right to seek a copy of the personal information we maintain on you and that it be transferred to a third party.

5. Right to Opt out of Sharing or Targeted Advertising: You have the right to request that we not "share" your personal information with third parties or to refuse to have your personal information processed for what is regarded as targeted advertising. 

6. Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information: You may be able to request that we restrict the use and/or disclosure of sensitive personal data to what is required to provide the Services in a way that would be reasonably expected by the average person.

7. Restriction of Processing: You have the right to ask us to stop or restrict our processing of personal information.

8. Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent.

9. Managing Communication Preferences: You have the option to stop receiving promotional emails from us at any time by using the unsubscribe link found in any email we send you. We may continue to send you non-promotional emails, such as those pertaining to your account, even if you choose to opt-out. 

 

You may exercise any of these rights by contacting us using the contact details provided below.

If you want to exercise any of these rights, we will not discriminate against you. Before giving a thorough answer or response to your request, we might need to get some information from you to confirm your identity, including your name or email address.

 

You may appoint an authorised agent to submit requests on your behalf to exercise your rights in compliance with applicable legislation and based on your location or jurisdiction. We shall first demand evidence of your consent before approving an agent's request to act on your behalf. You might also need to confirm your identification with us directly. In line with applicable legal requirements, we will reply to your request as soon as possible.

 

Your Right To Withdraw Consent

Although this is mentioned above, we want to emphasize that wherever we have asked for your consent to collect or process your personal data, you have the right to withdraw or revoke that consent. Alternatively, you can contact us at  clientcare@evolutionhouse.ca with your request.

 

Children

We do not intentionally use our website to obtain Personal Information from minors under the age of 13. Please do not provide any personal information to us if you are under 13 years old. To assist in implementing our privacy policy, we advise parents and legal guardians to keep an eye on their children's internet activity and to teach them never to give personal information through our website without permission. Please get in touch with us if you have any reason to think that a child under the age of 13 may have given us personal information, and we will try to remove that information from our file.

 

External Websites

There could be links to external websites on our website. We have no control over the privacy practices or the content of any external websites to which links might appear on our website. Therefore, we disclaim any liability over the information on these third-party websites or their privacy practices. When accessing any other website, you should review the relevant terms of use and privacy policies of the third party.

 

Important Notice to Non-Canada Residents, in particular the EU

It is important to note that our website and its servers are operated in Canada. If you are located outside of Canada, please be aware that any information you provide to us will be transferred to Canada. By using our website and by providing us information when using our Services, you hereby irrevocably consent to this transfer and our use of the information and data provided by you in accordance with this Privacy Policy.

 

Changes to This Privacy Policy

This privacy statement could be modified at any moment. You are presumed to have agreed to any changes we make to this Privacy Policy by continuing to use the website and/or our services after we make them. It is important for you to know that the Privacy Policy that is in force at the time we collect the Information will govern our use of the Information, to the extent allowed by applicable law. Please make sure you frequently review this privacy statement.

 

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below. 

 

Any claims, causes of action and/or disputes arising out of or relating to the Policy shall be filed within the courts having jurisdiction within the Province of Alberta, Canada without regard to any conflict of law provisions.

 

How to Contact Us

If you have any questions or concerns regarding this Privacy Policy as it relates to our website, please feel free to contact us at the following email or mailing address:

Email: clientcare@evolutionhouse.ca

Mailing Address: 17171 38 St. Edmonton, Alberta, T5Y 3R7, Canada.